Confidentiality of Patron Records and Privacy Policy
A. Purpose
A patron’s right to privacy is a primary concern of the Lester Public Library of Rome. Patrons have the right to be able to choose and use materials and services without fear of these records becoming public knowledge.
B. Statutory Reference
Pursuant to Wisconsin State Statute 43.30 “Public Library Records,” the public library is responsible for maintaining the confidentiality of all patron registrations, circulation records, and materials use and service usage.
43.30 Public library records.
(1) Records of any library which is in whole or in part supported by public funds, including the records of a public library system, indicating the identity of any individual who borrows or uses the library’s documents or other materials, resources or services may not be disclosed except by court order or to persons acting within the scope of their duties in the administration of the library or library system, to persons authorized by the individual to inspect such records, or to libraries as authorized under subs. (2) and (3).
(2) A library supported in whole or in part by public funds may disclose an individual’s identity to another library for the purpose of borrowing materials for the individual only if the library to which the individual’s identity is being disclosed meets at least one of the following requirements:
(a) The library is supported in whole or in part by public funds.
(b) The library has written policy prohibiting the disclosure of the identity of the individual except as authorized under sub. (3).
(c) The library agrees not to disclose the identity of the individual except an authorized under sub. (3).
(3) A library to which an individual’s identity is disclosed under sub. (2) And that is not supported in whole or in part by public funds may disclose that individual’s identity to another library for the purpose of borrowing materials for that individual only if the library to which the identity is being disclosed meets at least one of the requirements specified under sub. (2) (a) to (c).
C. Staff responsibility
When linked with a person’s name, library registration, circulation information, materials usage and service usage are confidential. Employees have a legal responsibility not to reveal information about our patrons or their use of the library and should access patron information only when it is necessary to complete their job responsibilities.
Patron’s registration, circulation details, or materials and service usage must never be discussed with any individual except when needed in the performance of one’s job. Such information should never be discussed with anyone outside the library. Gossip and careless remarks regarding a patron’s use of the library, in or out of the library, are violations of trust and the library’s confidentiality policy. Such violations may be cause for immediate dismissal, regardless of position or length of service.
D. Requests for information
The normal reply to any request for patron information or materials and service usage, outside the described above should be that this information is confidential. If the requester is persistent, please refer to the library director, or in the director’s absence, the current supervisor in charge. All requests from law enforcement personnel should be referred to the director.
Updated December 5, 2007